Listening to the 911 tapes now, after we know what was about to happen at family killer Josh Powell's house, the 911 call takers seem agonizingly dense and rude.
They ask questions that seem bizarrely off point, constantly interrupting and speaking over callers as they try to explain themselves.
As Powell is about to strike his children with a hatchet and set his house on fire, a 911 call taker asks Powell's case worker, who is calling from her cell phone in the driveway in front of his house, "Are you in a vehicle now or on foot?"