State audit finds shortcomings in state's online court records system

Thursday , May 10, 2018 - 6:02 PM

SALT LAKE CITY — A periodical audit of Utah’s Administrative Office of the Courts by the State Auditor’s Office found areas of internal control it said needed improvement. 

According to audit results, the court office had no internal controls to ensure that charges collected by justice courts are adequately determined and sent to the Treasurer’s Office. 

In response, the court system said in the audit that it will develop a system to share information with the State Treasury Office to fix the issue. 

The audit also found “multiple” weaknesses with the court’s XChange program, an online database for filed court records. 

One issue highlighted in the audit was the “inefficient” account setup process, which requires those making an account to print an agreement, sign it, then submit the paperwork back into the online system via scanning or email. The report mentioned how similar services offer immediate setup and approval for access. 

Another issue the audit found was a lack of an independent review that would double-check the work of account technicians, ensuring payments are being directed to the proper accounts. 

Court administrators said in the audit they will evaluate the issues brought to light through the audit and will make changes whenever possible. 

Contact reporter Jacob Scholl at or follow him on Twitter @Jacob_Scholl.

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