Carla K. Johnson

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Experts use social media to mitigate backlash over Obamacare computer glitches

In this Oct. 15, 2013, photo, Meg Poulelis, left, and other social media experts at the marketing agency FleishmanHillard monitor online chatter about the Affordable Care Act at a command center in Chicago. Poulelis leads the social media team for the Get Covered Illinois marketing campaign, which uses Twitter, Facebook and YouTube to convince young people to buy health insurance under President Barack Obama's health care law. (AP Photo/Carla K. Johnson)

Carla K. Johnson, The Associated Press
Oct 18 2013 - 11:40am

CHICAGO -- Inside a command center at a Chicago marketing agency, a small team of social media experts hunkers down to monitor online chatter about President Barack Obama's health care law, answer questions on Facebook from discouraged consumers and post information and advice on Twitter.They are holding down the fort for a $33 million ad campaign...

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