'Service animal' a broad term

Aug 25 2011 - 12:34pm

This letter is in response to an article in the August 22 edition of your newspaper complaining about animals in grocery stores, and encouraging shoppers to complain to the management of a grocery store when they see an animal inside. You must also understand that the term "service animal" is a very broad term and the ADA has very firm protection in place for these animals. According to the law, while bringing an animal in the store a customer can be asked one question, and one question only: Is this a service animal? If the customer answers yes, the discussion ends there. You can ask them no further questions, you can not inquire what the animal is for, and you can not ask them about their disability. Chances are they are lying, but there is nothing you can do about it. These animals are protected by law, and asking someone to take an animal outside can potentially open a business to legal litigation.

Chris Faulkner



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