OGDEN -- The state is monitoring issues with a computer upgrade at Ogden-based Transportation Alliance Bank that has prevented numerous truckers from using debit cards and accessing account information.
TAB Bank, headquartered at 4185 Harrison Blvd., was flooded with about 20,000 phone calls from frustrated truckers Feb. 27, the same day the bank moved it's inhouse computer operations to a private vendor, Eric Myers, the bank's marketing director, said Thursday.
The bank received so many calls that phone lines were jammed and some calls were dropped.
Problems arose because some customers had not reset their account log-in passwords and were unable to use debit cards that also double as fuel cards. The computer upgrade was 18 months in the making and the log-in issues were unforeseen, Myers said.
"We understand the frustration (of some truckers)," he said, adding that issues related to the computer upgrade should be resolved next week.
TAB Bank has detailed information about resetting account passwords on its website, www.tabbank.com.
Eva Rees, supervisor of consumer credit and compliance for the state Department of Financial Institutions, said her office received about 50 calls from truckers who were unable to use their TAB debit cards while out on the road.
"They were pretty upset," she said, adding that some truckers reported they were also having difficulty accessing TAB Bank account information online.
Darryle Rude, the state's supervisor of industrial banks, said the Department of Financial Institutions will review the problems truckers encountered with their TAB bank accounts.
"It's definitely a topic of conversation," he said. "We will follow up."
Karen Hunt co-owner of Silver Trucking in Bassett, Neb., said some of her company's drivers with TAB Bank debit cards found themselves stranded, some in oil fields near Douglas, Wyo., without the ability to pay for food, fuel or fees to unload freight.
"They couldn't get into their accounts," she said Thursday in a phone interview. "I had to wire money to their personal bank accounts."
Amanda Clark, office manager for Ogden-based Mountain States LP Gas Company, said her company hasn't had any problems with TAB Bank debit cards but has noticed, since the computer upgrade, lag time in obtaining current account information online.
TAB bank is a wholly owned subsidiary of FJ Management Inc., and has about 230 employees in Ogden and $851 million in assets.