OGDEN -- A fiber optic cable inadvertently cut near The Church of Jesus Christ of Latter-day Saints temple in Ogden prevented the Weber Area Consolidated Dispatch Center from receiving 911 and non-emergency calls Wednesday afternoon.
The outage at the dispatch center, in the Ogden Public Safety Building, 2186 Lincoln Ave., occurred around 3:30 p.m., said Tina Roylance, who is the center's executive director.
The fiber optic cable was repaired around 7:30 p.m., allowing calls to again be received by the dispatch center.
The CenturyLink cable was accidentally severed by a "third party" who wasn't identified and is not affiliated with the company, said Jackie Lalor, a spokeswoman for CenturyLink.
Immediately after the outage, 911 calls to the Weber dispatch center were transferred to the Davis County Sheriff's Office Communications Center, said Roylance. Davis County dispatchers then used a regional radio channel to communicate with Weber County personnel.
However, non-emergency calls to the Weber dispatch center couldn't be transferred to Davis County or answered during the duration of the outage, said Roylance. The outage did not affect the ability of Weber dispatchers to communicate with police, fire and emergency personnel via radio.
The Davis County Sheriff's Office Communications Center routinely helps out other agencies and was kept busy Wednesday assisting the Weber dispatch center, said Davis County Sheriff's Sgt. Susan Poulsen .
"It increased our workload a lot," she said. "Weber isn't a quiet place."
The Davis County Sheriff's Office Communications Center handled 911 calls for about 30 minutes Wednesday until the Weber dispatch center established temporary operations at the Weber County Sheriff's Office headquarters, 721 West 12th St., said Roylance.
In November, the Weber dispatch center will switch to a new multimillion dollar regional phone system in cooperation with the Valley Emergency Communications Center in West Valley and the Utah Highway Patrol.
Roylance said the phone system will enable participating agencies to better assist each other, particularly when major emergencies cause a spike in call volumes.