Comcast customers in northern Davis and western Weber counties were without phone, Internet or television services for almost nine hours Wednesday after a dump truck backed into a fiber cable line in Ogden.
Ray Childs, spokesman for Comcast, said a private dump truck, with the bed up, severed a 288-count fiber cable in two places at 1100 West and Wilson Avenue in Ogden around 5:30 a.m., cutting off the signal to customers in Layton, Clearfield, Syracuse, West Point, Clinton, Sunset, Hooper, Plain City and Slaterville. He said service wasn’t completely restored until approximately 2:30 p.m.
One of those businesses was Radio Shack, in Layton, where employees kept the business operational for more than four hours without access to telecommunications services and had to write out receipts by hand during the blackout.
The store manager, who identified herself as Pamela, said she was unable to do cellphone services without Internet access, and said she also struggled to access inventory for her store and others because of the lack of an Internet signal.