CLEARFIELD -- The Davis County Health Department is receiving high marks for the service it is providing to its users based on two recent customer satisfaction surveys.
The survey results were shared Feb. 12 with the Davis Board of Health at its quarterly meeting.
The surveys conducted in 2011 and 2012 centered around grading of the quality of services administered and available by the department, according to Wendy Garcia, director of the Davis County Health Communicable Disease and Epidemiology Division.
Based on the 4,348 surveys completed, on a zero- to five-star rating system, the department received an overall average service rating of 4.74 stars, Garcia said.
The questions posed included the professionalism of the health department, waiting times to see health professionals and services rendered.
Garcia said the surveys were conducted to give the department a base line from which to work.
In the first phase of the surveys, there were some people who indicated the need for better signage on the new Davis County Health Department offices at 22 S. State St., Clearfield.
In response to those comments, additional exterior signs have been added, Garcia said.
"We felt very pleased with this," Garcia said of the survey results.
The health department wants to make certain its services and programs are aligned with the public's needs, Davis County Health Deputy Director Brian Hatch said.
This is the department's first comprehensive survey inviting input on all services in the past five years, Hatch said.