Automated program reduces ER wait time

Thursday , June 20, 2013 - 11:39 AM

Jamie Lampros

LAYTON — If the weekend rolls around and you happen to sprain your ankle or develop a severe sore throat, you may need to head to the emergency room.

Instead of sitting around in the emergency waiting room, Davis Hospital and Medical Center has a new program that lets you check in and wait from home.

InQuicker.com is an online emergency room check-in service for patients with nonlife-threatening injuries and illnesses. It’s not an appointment or reservation service, as the nature of the ER and urgent care triage does not allow for the scheduling of medical treatment. However, it provides patients with projected treatment times based on real-time patient traffic, said Diane Townsend, business development director at Davis Hospital.

“After you have completed the check-in process at UtahER.com, you will be sent a confirmation email with your selected treatment time,” Townsend said. “This allows the ER staff to be prepared to treat the patient’s medical issue upon arrival.”

In the occurrence of a treatment delay, Townsend said, InQuicker patients are sent a phone or email notification so they don’t have to wait longer once they arrive to the emergency room.

According to InQuicker, eight out of 10 patients who use the service are seen within 10 to 15 minutes of arrival time to the ER. This has saved patients approximately 3,208,973 minutes of wait time since it was created in 2006.

InQuicker is being used in 22 states across the nation. Four hospitals in Utah have jumped on board, including Davis’ main hospital in Layton, as well as its new Weber County campus in Roy, Salt Lake Regional Medical Center, Valley Medical Center and Pioneer Valley Hospital.

The new service will not have a negative impact on staffing positions at the hospital, Townsend said.



“There are no limiting consequences for the staff or patients of the ER,” she said. “It’s a positive and beneficial service for all of us.”

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