Internet scams top Utah consumer complaints

Mar 11 2011 - 8:30am

SALT LAKE CITY -- The state Department of Commerce says deceptive Internet or e-commerce scams topped the list of Utah consumer complaints based on statistics for the fiscal year that ended in June 2010.

The agency says 27 percent of all complaints registered with the Utah Division of Consumer Protection were related to Internet transactions, including unauthorized debiting from bank accounts and automatic billings.

In a news release, the division says consumer complaints increased 16 percent to 4,632 during fiscal year 2010. That's up from 3,995 complaints during fiscal year 2009.

Included on the list of consumer complaints were deceptive practices in home improvement or repair services, auto repairs and debt collection, along with aggressive tactics in home alarm system sales, used-car sales and debt collection.

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