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Text feedback initiative launched by Ogden police

By Mark Shenefelt - | Dec 1, 2021

Ogden Police Department

Logo for the Ogden Police Department's public feedback program launched Dec. 1, 2021.

OGDEN — The Ogden Police Department has launched a program in which automated follow-up texts are sent to crime victims and 911 callers to give people a chance to offer feedback about their interactions with officers.

The department is able to send information such as case numbers, the names and badge numbers of officers on a case, and general details about types of crimes involved, according to information provided by the software provider, SPIDR Tech.

The program went live in Ogden on Wednesday, according to a police department announcement on social media.

SPIDR says its program allows police departments to reduce administrative call volumes and complaints by the automatic sending of follow-up emails and text messages to crime victims.

The program gives police the ability to send feedback surveys to 911 callers and crime victims, giving the public an avenue to weigh in on the handling of their cases.

SPIDR says the program collects data to provide police departments with reports showing trends regarding crime locations, officers, crime types and more.

Ogden police said in a news release that the SPIDR program will be a crucial tool to help the department improve community relationships. Other police departments across the country from Albuquerque, New Mexico, to Madison, Wisconsin, have announced partnerships with SPIDR in recent weeks.

“Ogden Police are always looking for ways to improve our customer service and this tool will allow us to do so based on the community feedback,” the release said.

Efforts to contact the department for further information about the program were not immediately successful Wednesday.


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